Support

Kamiwaza support & outcomes

At Kamiwaza, we don’t offer run-of-the-mill, reactive tech support. We provide outcome-based support, actively helping you integrate AI based on your business goals.

First, we’ll work with you to set specific targets, like reducing manual workflows or increasing inferences per employee.

Then, we’ll keep you flowing forward: inference tuning, workflow monitoring, and optimizing LLM performance so you see the biggest ROI. Finally, we’ll back you up with ongoing iteration and performance metric tracking.

Have questions? Read through the FAQs below.

Who can use Kamiwaza’s outcome-based support? And how much does it cost?

Our outcome-based support is available — and free — to organizations that sign on for a 12-month enterprise licence of Kamiwaza AI. (But we reserve the right to adjust fees in the future, or past the initial 12-month period.)

How do I get started?

There are three simple steps to get started:

1. Submit a ticket to support@kamiwaza.ai.
2. We’ll verify your enterprise's eligibility, then contact you via email or schedule a call to chat further.
3. We’ll mutually agree on your highest-priority outcomes — then start making them happen.

What’s included in Kamiwaza’s outcome-based support?

• AI workflow monitoring and optimization
• Inference performance scaling
• Custom AI agent tuning, including adapting LLMs, RAG architectures, and automation flows
• Tracking KPIs, such as inferences per employee (IPE), revenue per inference (RPI), and AI-driven productivity improvements

We also offer support as you integrate Kamiwaza into your workflows. This includes helping with:

• Integrating AI with structured/unstructured data sources (databases, CRMs, ERPs, APIs, and cloud storage)
• Structuring raw enterprise data for AI-driven analytics, search, and retrieval
• Connecting AI workflows to business-critical applications, like SAP, ServiceNow, Workday, and Jira

What’s not included in Kamiwaza’s outcome-based support?

While Kamiwaza helps enterprises fully automate and optimize AI workflows, some responsibilities are up to your internal teams. Here’s what we don’t provide:

• We don’t set up data access. You must ensure Kamiwaza has secure, direct access to all relevant data sources. We can help build pipelines for workflows, but we don’t operate without full access.
• We don’t manage security or compliance. Your team manages identity access, authentication, and compliance policies. Kamiwaza follows your security rules but doesn’t manage IAM or internal governance.
• We don’t provision cloud or IT resources. You must provide the compute power, storage, and cloud/API access needed. We’ll fine-tune inference speed for performance, but we don’t handle server or cloud setup.
• We don’t support external workflows. All AI processes need to run entirely on the Kamiwaza platform. We don’t support partial integrations or third-party orchestration.
• We don’t provide model fine-tuning. We leave this work to in-house data scientists and AI engineers. Instead, we optimize Kamiwaza’s performance at the inference layer.

In short: You handle data access, compliance, and infrastructure. We bring the AI expertise to drive automation, insights, and results.

Which outcomes does Kamiwaza help enterprises achieve?

Our support model is designed to help you sharpen your AI-driven automation and orchestration workflow. We focus on:

• Reducing manual workloads by automating repetitive tasks
• Improving AI decision-making in document processing and knowledge retrieval workflows
• Integrating with legacy apps, including SAP, Excel, CRMs, and data lakes
• Optimizing AI inference and scaling, keeping performance high and cost low

To ensure outcomes are met, we track metrics like inferences per employee (IPE), time-to-value (TTV), and operational efficiency (including cost savings). This way, we both know what’s working — and where we can help your organization improve how it’s using Kamiwaza.

Does Kamiwaza’s support include AI model fine-tuning?

Kamiwaza does not do model fine‑tuning. Instead, we make models run better in production by:

• Optimizing access to enterprise data so the model can use it
• Picking the best model settings for each task, including quantization
• Adding your domain knowledge through agentic RAG workflows
• Improving answers with prompt design, caching and context length optimizations

Fine-tuning may be needed from time to time. If a fine-tuned public model doesn't exist, we can recommend options for your internal team or your partners.

How does Kamiwaza handle industry-specific AI challenges?

Different sectors have specific needs. And we’re here to help you meet them. We assist with:

• Customizing LLMs and RAG for financial services, government, retail, and manufacturing
• Optimizing AI integration with existing IT stacks, legacy databases, and compliance frameworks
• Developing specialized automation workflows for sector-specific processes, like supply chain forecasting, contract review, and compliance monitoring

What are the service level terms for Kamiwaza’s outcome-based support?

Kamiwaza's outcome-based support consists of limited access to remote support engineers during ordinary business hours. It doesn't include on-site support. Kamiwaza generally provides outcome-based support to enterprises on a first-come, first-served basis, but Kamiwaza reserves the right in its sole discretion to determine the number of hours, schedule, and order of support provided to enterprises.

Kamiwaza's outcome-based support is offered as-is, as-available, with no warranties of any kind, express or implied, including (but not limited to) implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Kamiwaza makes no representations or warranties regarding the accuracy, reliability, completeness, timeliness, or suitability of Kamiwaza’s outcome-based support provided. Furthermore, Kamiwaza does not and cannot guarantee any specific business outcome or result from an enterprise's use of Kamiwaza’s outcome-based support.

Kamiwaza is not liable for any direct, indirect, incidental, consequential, or special damages, including (but not limited to) data loss, business interruption, or system failures, arising from, or in connection with, the use of or reliance on support provided.

Kamiwaza’s outcome-based support is deemed to be “Feedback” under the terms of Kamiwaza’s Enterprise End User License Agreement (EULA) and such provided support is subject to all terms and conditions of the EULA.

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